Shipping policy

SHIPPING POLICY Beauty Bar Za – Beauty & Cosmetics Effective Date: July 2026

1. Overview: At Beauty Bar Za, we strive to deliver your beauty products safely and efficiently. Please read our shipping policy carefully before placing your order.

2. Shipping Carrier: We ship all orders via Aramex, using their store-to-door delivery service. Aramex is a trusted courier service that delivers directly to your specified address across South Africa.

3. Delivery Timeframe

  • Standard delivery takes 8–11 business days from the date your order is confirmed and dispatched.
  • Business days exclude weekends and South African public holidays.
  • Delivery times are estimates and may vary depending on your location.

4. Order Processing

  • Orders are processed within 1–2 business days after payment confirmation.
  • You will receive a tracking number via email once your order has been dispatched.

5. Shipping Costs

  • Shipping costs are calculated at checkout based on your delivery address and order size.

6. Tracking Your Order: Once your order is dispatched, you will receive an Aramex tracking number to monitor your delivery in real time via the Aramex website or app.

7. Delays: Beauty Bar Za is not liable for shipping delays caused by:

  • Force majeure events (natural disasters, strikes, civil unrest, pandemics)
  • Incorrect or incomplete delivery addresses provided by the customer
  • Customs or regulatory delays
  • Any circumstances beyond our reasonable control

If your order is significantly delayed, please contact us, and we will liaise with Aramex on your behalf.

8. Damaged Goods Beauty Bar Za takes great care in packaging your order. However, if your order arrives damaged:

  • Please photograph the damaged item and packaging immediately upon receipt
  • Contact us within 48 hours of delivery at [Your Email Address]
  • Beauty Bar Za will not be held liable for damaged goods where it has been proven that the damage occurred due to the courier's (Aramex's) handling
  • In such cases, a claim will be lodged directly with Aramex on your behalf

9. Lost Parcels If your parcel is lost in transit, please contact us immediately. We will open an investigation with Aramex. Beauty Bar Za is not responsible for parcels lost due to incorrect addresses provided at checkout.

10. Delivery Address: Please ensure your delivery address is correct at checkout. Beauty Bar Za cannot be held responsible for non-delivery due to incorrect address details provided by the customer.